FAQ
Q: What is the delivery time for my order?
A: Typical processing is 1–2 business days, with standard shipping 3–7 business days. Expedited options are available at checkout. International orders may take longer due to customs.
Q: Do you offer rush or overnight shipping?
A: Yes. Rush/overnight options are available at checkout for eligible items. If you need a guaranteed delivery date, please contact us before ordering to confirm availability.
Q: How can I track my order?
A: You’ll receive a tracking number by email once your order ships. You can also view status in your account under “Orders.”
Q: What is your return and exchange policy?
A: Returns or exchanges are accepted within 30 days of delivery in unused, original condition with tags. Start a return via the returns portal in your account or contact our support team.
Q: Do your purses come with a warranty?
A: Yes—a 15-day limited warranty covers manufacturing defects. It does not cover normal wear and tear or accidental damage.
Q: Do you offer customization or personalization?
A: We offer select personalization options (e.g., initials) on certain designs. Availability varies by style. Contact us with your request to confirm feasibility and pricing.
Q: What payment methods do you accept?
A: We accept major credit/debit cards and PayPal. A secure confirmation page and email will follow your order.
Q: Can I change or cancel my order after it’s placed?
A: Cancellations or amendments are possible within 2 hours of checkout. After that, items may already be prepared for shipment. Contact us ASAP for help.
